Q: Where do you ship from?
📦 We ship from our warehouses in China, USA, or Europe depending on product availability and your location.

Q: How long does shipping take?
🚚 Shipping times vary based on your location:

• USA & Canada: 7-15 business days
• Europe: 7-15 business days
• Australia & New Zealand: 10-20 business days
• Other Countries: 10-25 business days

📢 You will receive a tracking number once your order is shipped!

Q: Do you offer express shipping?
🚀 Yes! Express shipping is available for select items. If applicable, you will see this option at checkout.

Q: How can I track my order?
🔍 Once your order is shipped, you will receive an email with a tracking number. You can track your order here.

Q: What payment methods do you accept?
💳 We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
🔒 Yes! We use SSL encryption to protect all transactions. Your payment details are never stored.

Q: Can I change my payment method after placing an order?
❌ No, once an order is placed, we cannot change the payment method.

Q: What is your return policy?
✅ We offer a 30-day return policy for unused products in their original packaging. To request a return, contact us at support@minalista.com.

Q: Do you offer refunds?
💰 Yes! If your product is damaged, defective, or incorrect, we will issue a full refund or replacement after reviewing your request.

Q: How do I request a return?
📩 Email us at support@minalista.com with your order number and reason for return.

Q: Who covers the return shipping costs?
🚚 If the return is due to a product defect or incorrect item, we cover the shipping costs. Otherwise, the customer is responsible for return shipping fees.

Q: Can I cancel my order after placing it?
❌ We can only cancel orders within 12 hours of purchase. After that, the order is already being processed.

Q: Can I change my shipping address after placing an order?
📦 If your order has not yet been shipped, we may be able to update the shipping address. Contact us immediately at support@minalista.com.

Q: What if I received the wrong or a defective item?
📢 Contact us immediately at support@minalista.com with photos, and we will arrange a replacement or refund.

Q: Are your products authentic and high quality?
✔ Yes! We carefully source our products from trusted suppliers to ensure top quality.

Q: Do you offer product warranties?
📜 Some products may come with manufacturer warranties. Check the product description or contact us for more details.